Hiring a Client Services Director to strengthen strategic accounts

This newly created role was designed to strengthen key account relationships and uncover new revenue opportunities. Director,  Leith Monro, met with the CRO and demonstrated proven success in placing similar roles for other SMEs, FIFTEEN WEST was engaged on an exclusive basis to lead the search. 

The Challenge

Franklin Fitch needed someone who could drive growth across strategic accounts while developing new service offerings to increase long-term value. 

The challenge wasn’t just to find someone with client services experience, it had to be a commercially minded leader with the credibility, network, and drive to deliver results from day one. With the role being pivotal to future growth, the business was seeking a hire with the right blend of strategic thinking and hands-on execution. 

The Solution

Leith responded quickly and precisely. Leveraging prior experience in placing Client Services Directors at similar-sized firms, we shared a detailed case study of two successful placements. Within our network, we quickly identified three immediately available, high-quality candidates. 

To add further value, we advised the business on salary benchmarks and incentive structures based on market data. We also guided them on shaping the interview process to ensure speed and alignment across internal stakeholders. 

One candidate, Scott Simon, stood out early and remained the preferred option throughout the process. Since joining, Scott has tapped into his U.S. network to bring in new clients, introduced new service offerings, and played a key role in expanding revenue within existing accounts. His impact has also influenced internal hiring strategy, reducing the need for external search on similar roles.

Testimonials